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Returns and credit memos

Send goods back and match the credit.

  1. Record the return: in Orders › Receiving, open the order’s Deliveries and slips, choose Send some of this back on a delivery, enter quantities and a reason (Damaged, Spoiled, Wrong item, Expired, Over-shipped, or Something else with a note), then Record the return.
  2. The supplier issues a credit memo, in the supplier portal (Credit memo for returned goods) or on paper. Until it arrives, an invoice that bills the returned goods shows Returned - credit expected.
  3. Vendoro matches the credit memo to the return. Credit memos captured from a PDF or photo are detected automatically.